At Royal188, your privacy is not merely a legal obligation — it is our commitment. We ensure that every piece of information you entrust to us is handled transparently, securely and responsibly at all times.
Royal188 implements six layers of data protection to ensure your personal information is always safeguarded in the most secure manner.
All data transmitted between your device and Royal188's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Member personal data is stored on servers protected by strict access controls, 24/7 monitoring and regular security audits. Internal access is also restricted to authorised personnel only.
Royal188 has never and will never sell, rent, or disclose member personal data to any third party for marketing purposes without the explicit consent of the member concerned.
Every member has the right to request a copy of their personal data, correct inaccurate information, or request deletion of data in certain circumstances provided by law.
You have full control over your cookie settings while browsing the Royal188 platform. Non-essential cookies can be disabled without affecting the platform's core functionality or your gaming experience.
The Royal188 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) and international standards to ensure your rights as a user are fully protected.
This Privacy Policy explains how Royal188 ("we", "Platform" or "Company") collects, uses, stores and protects your personal information when you use our platform at https://royal188.wine. It applies to all registered members, website visitors and anyone who interacts with our services.
We understand how sensitive personal information can be, especially in the context of an online entertainment platform. As such, we place the protection of your privacy as the highest priority in every operational and technical decision we make. This policy has been carefully drafted to ensure you know exactly what happens to your data from the moment it is collected to the moment it is deleted.
By registering an account or continuing to use the Royal188 platform, you agree to the terms set out in this Privacy Policy. Please read this entire document before deciding to register.
Royal188 only collects information that is strictly necessary to provide you with a safe, seamless, and quality service. We do not collect excessive or irrelevant data beyond what is required for platform operations.
| Data Categories | Example Information | Collection Purpose |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | KYC verification, legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Information | Bank name, bank account number, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, location | Security, fraud detection |
| Game Data | Betting history, win/loss records | Responsible gaming, customer support |
| Communication Data | Live chat logs, support emails, feedback | Service improvement, complaint resolution |
We also collect data automatically when you browse our platform, including session cookies, usage data and technical performance information. This data is used solely to enhance the user experience and ensure platform security.
Every piece of data we collect has a clear and lawful purpose. Royal188 does not use your data for purposes unrelated to service delivery or applicable legal compliance.
All data processing is carried out on the basis of your consent, contract fulfilment, legal compliance, or our legitimate interest in operating a safe and responsible platform.
Royal188 does not sell, rent, or trade your personal information to any external parties for marketing purposes. However, in certain limited situations, we may need to share your data with the following parties:
All third parties with whom we share data are required to comply with data protection standards equivalent to or higher than our own. We conduct thorough vetting of all partners before any data sharing takes place.
If your data needs to be transferred outside Malaysia for technical processing purposes, we ensure that an adequate level of protection exists in the recipient country before the transfer takes place.
Your data security is the absolute top priority for royal188. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorized access, loss, or misuse.
All data communications are protected with unbreakable bank-grade encryption.
A real-time threat detection system operates around the clock to identify suspicious activity.
Only authorised personnel with an operational need may access member personal data.
Independent security audits are conducted regularly to identify and address any system vulnerabilities.
While we take every reasonable step to protect your data, no system is 100% breach-proof. In the event of any data breach affecting your rights, we will notify you within the timeframe stipulated by applicable law.
Royal188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser settings at any time. However, disabling required cookies may affect platform functionality. Optional and analytics cookies can be turned off without any impact on your gaming experience.
Under Malaysia's Personal Data Protection Act (PDPA) and our internal policies, you have the following rights regarding your personal data held by Royal188:
You have the right to request and receive a copy of all personal data we hold about you within a reasonable timeframe.
If any of your personal data is inaccurate or outdated, you may request a correction or update through your profile settings or customer support.
In certain circumstances, you may request the deletion of your personal data, subject to ongoing legal and contractual obligations.
You may object to the processing of your data for direct marketing purposes or in circumstances where processing is based on our legitimate interests.
You may request your data in a machine-readable format for transfer to another service provider, subject to technical compatibility.
In certain circumstances, you may request a temporary restriction on the processing of your data while a dispute or review is pending.
To exercise any of the above rights, please contact our data protection team via in-platform live chat. We will process your request within 30 working days of receipt.
Royal188 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. Retention periods vary by data category as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | Throughout active account | Ongoing service provision |
| Financial Transaction Records | 7 years after transaction | AML/PDPA Legal Requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Communication Logs | 2 years | Complaint resolution & audit |
| Technical Data & Logs | 90 days | Security & Fraud Detection |
| Marketing Data | Until unsubscribed | Based on your consent |
Upon expiry of the retention period, your data will be securely deleted or anonymised using approved methods. The deletion process is carried out in accordance with strict security procedures to ensure data cannot be recovered.
Royal188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any notable changes will be communicated to you via:
We encourage you to review this Privacy Policy page regularly so you are always kept up to date on how we protect your information. Continued use of the Royal188 platform after any changes are published constitutes your acceptance of the latest version of this Privacy Policy.
For changes that materially affect how we use your data, we will seek your consent again before those changes take effect on existing data.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.
Instant response within 2 minutes. Available 24/7 in Malay and English.
[email protected]
Response within 24 working hours.
For formal privacy complaints, contact our DPO via the platform's live chat.
We are committed to addressing every privacy-related enquiry seriously and transparently. Each complaint will be thoroughly investigated and a response will be provided within a reasonable timeframe.